satisfaction guarantee

Consumers have a statutory right of withdrawal of 14 days. We also offer you an additional 16 days as part of our satisfaction guarantee.

You therefore have the option to return goods within 30 days of receipt.

Even previously opened products are covered by our satisfaction guarantee, provided they have been used in an amount that corresponds to the recommended intake of an average user. Products used beyond this recommended amount are not eligible for a refund.

Your satisfaction is our commitment!

If you take advantage of our satisfaction promise, we will refund the value of the purchased product. However, we cannot refund any delivery costs already incurred.

Please also note that we cannot cover the return shipping costs (€4.90). This amount will be deducted from your refund.

The right of withdrawal is available exclusively to our end customers or consumers.